Shipping policy

Shipping Policy

Processing Time
Orders are processed within 1–2 weeks. Some custom or high-demand items may take longer — email us at percysangels@gmail.com if you’d like an exact estimate.

Shipping Method & Rates
We offer flat-rate Standard Shipping, with rates based on your delivery location (not item weight). Estimated delivery times are provided at checkout but may vary due to carrier delays or weather.

International Orders (Including U.S.)
For U.S. customers, starting August 29, 2025, the United States will remove the $800 duty-free rule. This means duties, taxes, and courier fees may apply to all shipments, billed directly by the courier. Other international customers are also responsible for any customs duties or fees charged upon delivery.

Tracking
Once shipped, you’ll receive an email with tracking details (may take 24–48 hours to update).

Lost, Stolen, or Missed Deliveries
We are not liable for lost, stolen, or unclaimed packages once handed to the carrier, but we’ll assist with documentation if needed. Please ensure your shipping address is accurate to avoid delays. We cannot be held responsible for orders shipped to an incorrectly inputted address. We ensure that your order is shipped securely and on time. However, if a delivery is missed due to the recipient not being available or failing to pick up the package from the carrier’s designated location, we are not responsible for any resulting issues. It is the customer's responsibility to track their order and arrange for redelivery or pickup with the shipping company. We are happy to provide necessary documentation or assistance where possible, but we cannot be held liable for unclaimed or returned packages.

For questions, email us at percysangels@gmail.com.